Team AIGETOA met officials at DoT to seek the exact status of the file regarding the implementation of the IDA increase in BSNL. We expressed our concern on the delay.

It was informed to us that the delay occurred due to the non-receipt of required data related to BBNL, as consolidated instructions are to be issued for all PSUs under the Ministry of Communications. The necessary data is now being compiled and is being submitted for approval by the competent authority. The instructions/Orders for implementation of IDA increase are expected to be issued by Monday evening or Tuesday for all PSUs under the Ministry of Communications viz. BSNL, MTNL, TCIL, ITI etc.

Time and again AIGETOA and BTEU under the banner BDM has emphasized that focus of the Association should not deviate from the Core issues like 3rd PRC, Residual Benefits of 2nd PRC, Career Progression aspects and Superannuation benefits. Issues like implementation of DA increase are procedural in nature and they should be treated in that manner only.

Team AIGETOA is continuously following up status and shall keep one and all updated changes if any.

We further wish to inform that there is a big development on creation of Internal Management Hierarchy in BSNL, a demand being pressed vociferously by AIGETOA before Hon’ble MoC and the same was considered and assured positively by the Hon’ble Minister. The instructions to examine and take necessary action on our demand of creation of Internal Management Hierarchy for BSNL was issued from the Office of Hon’ble MoC on dated 13.01.2026, subsequent to the meeting of Team AIGETOA with Hon’ble MoC and submission of our proposal before Hon’ble MoC.

Click here for the Proposal for development of Internal Management Cadre of AIGETOA consisting of its own absorbed and BSNL Recruited Executives

Click here for AIGETOA update shared earlier on dated 14.01.2026

Now, instructions in this regard has been issued to BSNL.

Click here for the Letter

However, we have still miles to go because management will take every effort to justify the legacy setup and deny the opportunity to the current work force and will continue to justify SETs/MTs etc. in support of their view. For this extreme pursuance and extreme level of Alertness is required.

Other associations have been mocking our letters and submissions by saying nothing will happen. But this step justifies the actions taken under the umbrella of BMS, Platform of Bharatiya Doorsanchar Manch and AIGETOA/BTEU.

As demanded by AIGETOA, LIC of India has provided web based utility for E-Services to the members of the BSNL Superannuation Pension Scheme. To avail the web-based utility LIC ID’s have been allotted by the fund manager i.e. M/s LIC of India, which is appearing on the pay slip.

Click here for the letter

Click here for the SOP

We wish to inform all that majority association (MA) took a short cut step by agreeing to circulation of excel sheet containing the vital details of beneficiaries which was not at all a secure and good practice. Again it was left to AIGETOA which objected strongly on such type of circulations and instead demanded for co-ordinate with LIC to ensure the facility on LIC portal.

Click here for letter submitted by AIGETOA earlier

The Web-Based Utility allows the facility of viewing the details of Monthly Contribution, Balance till date and other E-Services. The User Manual for creating a user ID and password of the same is enclosed herewith, the basic data required for availing the web-based facility regarding the policy is as follows :-

1] Master Policy No. with M/S LIC of India 310103011795.

2] Members may ensure that the mobile number. and a valid E-mail ID of the employee should be updated in SAP.

3] Members may further ensure that in case they are having individual policy with LIC of India then they have to ensure that they have identical basic details i.e. name, DOB, mobile no., Email ID, PAN No. and other basic details, in both the individual policy and BSNL group superannuation policy.

4] If the mobile number of a member is already registered in any LIC policy (except self), then the system will not allow the member to log in. In such cases, members need to get the mobile number updated in the previous policies or in the BSNL SPS group policy.

5] The mobile number and email ID of one member will not be allowed for another member.

In case of any technical issue pertaining to the web-based utility, the grievance may be raised to the following officers of LIC/BSNL.

Sh. Praveen Yadav Branch Manager (P&GS) LIC, New Delhi

Whats app/SMS No.: +91 8517000003, Email ID: praveen.yadav1@licindia.com

Sh. Pawan Kumar Beniwal, Dy. Manager (CA) BSNL, CO New Delhi

Whats app/SMS No. +91 9416837849, Email lD: agmca1bsnl@gmail.com

BSNL Corporate Office (Personnel Branch) has issued instructions to all Circle/Unit Heads regarding verification and correction of Career History in SAP/ESS Portal vide letter dated 07.04.2026.

Click here for Letter

All executives are advised to carefully review their career history details available in the ESS (Employee Self Service) Portal under the Personal Information section.

In case of any discrepancy, omission, or incorrect entry, the concerned executive must immediately report the same to the respective HR/Administration section of their Circle/Unit along with supporting documents for necessary correction through e-Office/email.

Further, Circle/Unit Heads have been instructed to ensure that:

1] HR/Administration sections promptly examine all representations received from executives

2] Necessary corrections are carried out in SAP/ESS after due verification of service records

This is a priority exercise aimed at maintaining accurate and updated service records of all employees and must be completed positively by 14.04.2026.

As the updated SAP/ESS data is likely to be utilized for processing pending OTP requests (including Tenure and Non-Tenure stations) in the near future, all executives are advised to review their records carefully and ensure that any required corrections are completed within the stipulated timeline. Timely action will help in ensuring that their cases are considered appropriately based on accurate data.

Therefore, all executives are strongly advised to take this exercise seriously and ensure that their ERP/ESS records are accurate and up to date, so as to avoid any hardship during the upcoming OTP exercise.

In order to strengthen real-time monitoring of network performance, improve service quality, enhance customer responsiveness, and establish an integrated operational accountability framework across all technology domains and service segments of BSNL CO has approved the formation and operationalization of the BSNL Integrated Network Command Centre (BINCC) (8 Cells) at BSNL Corporate Office, along with corresponding structures at Circle and Business Area (BA) levels.

Click here for Letter

The BSNL Integrated Network Command Centre (BINCC) is envisioned to act as a unified national platform for integrated monitoring, analysis, reporting and escalation of network and service performance across BSNL.

The BINCC shall, inter alia, perform the following functions:

1] The BINCC shall function as the apex centralized monitoring and coordination mechanism for ensuring network quality, service continuity and customer experience management across BSNL.

2] This initiative is a next generation AI enabled system intended to improve the quality of service and go a long way in improving the image of BSNL given the current state of affairs especially at various social media handles of BSNL.

3] This system can give its intended benefits only if it is complemented with the sufficiency of proper resources, resolution of critical network performance issues and above all the employee morale which is at its all-time low.

AIGETOA has requested Management to get a similar setup and feedback mechanism developed for the resource availability, resolution of network issues and the problems faced by the field officers across various field units. Without addressing the critical issues, Quality of Service can not improve. Management has assured that this tool can be used as a feedback mechanism also by the field officers wrt the problem faced.

We request one and all to go through the letter, analyze the same and submit the feedback/suggestions in improving the system (Both from operational as well as HR perspective) through the Circle Secretaries of various AIGETOA chapters for further detailed submission to MoC, MoSC, Secy DoT and CMD BSNL.

BSNL Corporate Office has issued an order mandating uniform lanyards/ribbons for Identity Cards of all employees across the organization.

Click here for Order

As per the BSNL CO Admin Order dated 25.03.2026, a standard design has been finalized to ensure uniformity in employee identification. All units have been directed to implement the same and ensure that employees wear ID cards only with the approved lanyard design.

While uniformity in identity presentation is a positive step, it is equally important that core HR issues impacting employees are addressed with similar urgency. Employees continue to await resolution of long-pending matters related to promotions, pay, and superannuation benefits.

A balanced approach focusing on both organizational discipline and employee welfare will go a long way in strengthening morale and productivity.

BSNL Corporate Office has extended the last date for submission of the self-certificate for Professional Upgradation Allowance (PUA) for the financial year 2025-26.

Click here for order

As per the order dated 25.03.2026, the ERP-ESS portal has been reopened to facilitate executives who could not submit their certificates earlier. The revised deadline is now 31 March 2026.

After sustained and consistent follow-up by AIGETOA regarding the deteriorating mobile network performance during the technology migration phase, BSNL Corporate Office has now issued clear directions to all Circles for immediate corrective action. Vide letter No. BSNLCO-CMQS/16(11)/2/2020/NWO CM II-Part(3) dated 23.02.2026, Corporate Office has acknowledged the concerns raised by AIGETOA on issues related to 3G shutdown, Phase IX.2 network stabilization, and the challenges being faced by field units.

Click here for Letter Issued by BSNL in Reference to AIGETOA Letter

Click here for AIGETOA Letter on 4G Network & 3G BTS Shutdown

Key Directions Issued by Corporate Office:

1] Priority to Network Optimization & Stabilization

Circles have been instructed to ensure that the newly deployed Phase IX.2 network meets prescribed benchmarks and quality standards, with focused efforts on optimization before proceeding with further 3G shutdown.

2] Detailed Site-Level Assessment Before 3G Shutdown

Revenue impact, coverage, data utilization, and service quality parameters must be thoroughly analysed before switching off 3G sites.

3] Immediate Escalation of RRH Radiation Power Issues

Reduced radiation power output in RRHs must be escalated to vendors for time-bound replacement.

4] Strict Vendor Accountability

Vendor non-responsiveness in fault restoration and optimization is to be taken up at the highest level. All supplied equipment must strictly comply with tender specifications.

5] Focus Areas for Stabilization

Priority corrective actions to be ensured for:

• IMS stabilization

• Interzone VoLTE roaming

• LBS/CBC/NB-IoT related issues

Action Taken Report

Circles have been asked to take necessary action and submit reports to Corporate Office at the earliest.

AIGETOA had repeatedly written to the CMD, BSNL highlighting Network instability due to 3G shutdown, Inadequate optimization before migration, Customer dissatisfaction and churn risk, Stress on field officers working without adequate resources and Need for vendor accountability and structured stabilization plan. The present direction from Corporate Office clearly reflects the impact of our persistent efforts and structured representation on mobile network issues.

While issuance of directions is a positive step, strict monitoring of implementation at Circle and BA level is equally important. We urge all Circle and District teams to Closely monitor compliance, Document ground-level challenges and Share feedback with CHQ for further escalation wherever required.

AIGETOA remains committed to protecting the professional dignity of field executives and ensuring that BSNL’s network quality improves in a structured and accountable manner.

Together, we will continue to pursue systemic correction and long-term stabilization of BSNL’s mobile network.

Further, It has come to our notice that instead of focusing on strengthening the collective effort for network improvement, one Association has been repeatedly reaching to management with objections on why AIGETOA’s concerns are being acknowledged and acted upon by the Management.

We believe that the real objective of any association should be resolution of issues, not comparison of recognition on who does it. When genuine concerns are raised with clarity, supporting facts, and sustained follow-up, Management naturally takes cognizance. The recent directions issued by Corporate Office regarding mobile network optimization reflect the seriousness of the matter and the need for corrective action across Circles.

AIGETOA has always maintained that strengthening BSNL’s network, protecting its revenue, and supporting field executives must be a collective responsibility. This is not a matter of credit or visibility. It is about ensuring that the organization responds in time to operational challenges.

We remain focused on constructive engagement, professional advocacy, and tangible outcomes. Our priority will continue to be policy correction, accountability, and improvement in service quality for the larger interest of BSNL and its executives.

Let us all work towards solutions rather than narratives.

Group Term Insurance for BSNL Executives and Non-Executives for year 2026-2027 – Guidelines for annual renewal of the scheme w.e.f. 01.03.2026.

Click here for the letter on GTI

1] The online window for exercising option inf ERP-ESS portal will be open from 09.02.2026 to 13.02.2026.

2] Withdraw option from 14.02.2026 to 16.02.2026 (only for new entrants).

3] All existing members, as well as new entrants will have to compulsorily exercise their option to avail the GTI scheme.

4] There will not be auto renewal of the scheme for existing members.

Dear Fraternity,

We are happy to share that two of our long-standing demands have received favourable consideration from BSNL Management:

1] Issuance of strict instructions to all Circles for compliance on the EPF Higher Pension matter.

2] Consideration of external recruitment at the JTO and JAO levels.

These issues were discussed in recent meetings at the Management level, including with the CMD BSNL and Director (HR). The instructions issued by BSNL Corporate Office clearly reflect positive movement on both demands. This reinforces that the issues consistently pursued by AIGETOA and BTEU are gaining momentum and receiving due attention.

At the same time, we continue to pursue the settlement of long-pending financial issues, including implementation of the 3rd PRC and resolution of residual issues of the 2nd PRC, with the objective of achieving outcomes to the best satisfaction of our members.

Click here to view the letters issued by BSNL Corporate Office

Click here to view the Orders on EPF Higher Pension

Together, we will achieve everything.

BSNL Corporate Office issued instructions to all Circle Heads regarding furnishing of Data on rotation of officers holding sensitive posts. The required information should reach Corporate Office in the prescribed format as per letter positively by 05.01.2026 for October 2025 to December 2025 quarter for further submission to CVC.

The information to be sent to agmpersonnel1@gmail.com/agmpers1sts@bsnl.co.in and followed by its hard copy.

Click here for letter