Bharatiya Doorsanchar Manch (BDM) writes to Hon’ble MoC for posting of a regular CMD in BSNL to ensure the desired results for the Government’s revival roadmap for BSNL.

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Bharatiya Doorsanchar Manch (BDM) submitted the following for consideration of DoT and ACC :

1] The process for selection and appointment of a regular CMD for BSNL may be completed urgently either by using PESB or Search-cum-Selection Committee method as already advised by PESB.

2] The selected CMD must be given a reasonably long and stable tenure so that medium- and long-term strategic decisions on network rollout, HR and finances can be taken without the uncertainty of short ad-hoc extensions.

3] The roadmap and expected timelines for regular CMD selection may be communicated to the stakeholders, including the employee unions and associations of BSNL, so that speculation and uncertainty at the field level can be minimized.

AIGETOA extends its warmest wishes to all members and colleagues on the joyous occasion of Easter.

As we celebrate the spirit of hope and triumph over adversity, let us pray for peace, prosperity, and renewed strength to serve our nation with dedication and commitment.

Wishing everyone a Blessed and Joyful Easter!

AIGETOA writes to CMD BSNL seeking urgent consideration of all pending transfer cases under the Online Transfer Policy (OTP), including hard tenure transfers and relieving, humanitarian requests, and inter-circle transfer matters, AGM LICE OTP cases. Many cases have been pending for a long time, causing serious hardship to executives and their families.

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The association has requested that BSNL issue pending OTP transfer orders without leaving out any eligible case and ensure timely relieving, especially for executives who have already completed hard tenure service and those waiting for posting to hard tenure circles. We has also urged that cases likely to mature up to 31.03.2027 be considered now so that executives are not forced to wait for another annual cycle.

Key Points Highlighted :

1] Pending Hard Tenure Transfers & Relieving

2] Humanitarian Considerations

• Medical issues (self/family)
• Caregiver responsibilities
• Spouse grounds
• Children’s education

3] Executives nearing retirement (58+ years)

4] Displaced executives due to long-stay transfers

5] Return to Parent Circle (Non-Hard Tenure Cases)

6] Utilization in Specialized/Non-Territorial Circles

7] AGM LICE Transfer Cases

In order to strengthen real-time monitoring of network performance, improve service quality, enhance customer responsiveness, and establish an integrated operational accountability framework across all technology domains and service segments of BSNL CO has approved the formation and operationalization of the BSNL Integrated Network Command Centre (BINCC) (8 Cells) at BSNL Corporate Office, along with corresponding structures at Circle and Business Area (BA) levels.

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The BSNL Integrated Network Command Centre (BINCC) is envisioned to act as a unified national platform for integrated monitoring, analysis, reporting and escalation of network and service performance across BSNL.

The BINCC shall, inter alia, perform the following functions:

1] The BINCC shall function as the apex centralized monitoring and coordination mechanism for ensuring network quality, service continuity and customer experience management across BSNL.

2] This initiative is a next generation AI enabled system intended to improve the quality of service and go a long way in improving the image of BSNL given the current state of affairs especially at various social media handles of BSNL.

3] This system can give its intended benefits only if it is complemented with the sufficiency of proper resources, resolution of critical network performance issues and above all the employee morale which is at its all-time low.

AIGETOA has requested Management to get a similar setup and feedback mechanism developed for the resource availability, resolution of network issues and the problems faced by the field officers across various field units. Without addressing the critical issues, Quality of Service can not improve. Management has assured that this tool can be used as a feedback mechanism also by the field officers wrt the problem faced.

We request one and all to go through the letter, analyze the same and submit the feedback/suggestions in improving the system (Both from operational as well as HR perspective) through the Circle Secretaries of various AIGETOA chapters for further detailed submission to MoC, MoSC, Secy DoT and CMD BSNL.

As per the provisions of constitution of AIGETOA and the decision of Central Executive Committee on 10th & 11th Feb 2026, the CHQ, CS & CP meeting is hereby notified to be held on 26th to 27th April 2026 at New Delhi / NCR.

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