Serious flaws in the performance of Cluster based outsourcing system and massive surrender of Landline/Broadband Connections has been appraised to the management on multiple occasions and suggestions made in line with the discussion and deliberation held in our last CEC held on 2-3 August, 2021. A comprehensive submission is given by AIGETOA to the Committee formed for the purpose to look after the issues of the Cluster Performance. This has been given after making extensive consultations with our field level officers across the various Circles. We do hope that the management will take it in right spirit and incorporate the changes demanded by the association for the larger benefits of the BSNL.
A meeting of AIGETOA, SNEA and BSNLEU held with the Members of the Committee formed to look into the drawbacks of Cluster based outsourcing System. The meeting was held through online mode which was attended by the CGMT Kerala and CGMT Karanataka along with other members of the Committee. AIGETOA was represented by Shri Wasi Ahmad GS, Shri Ravi Shil Verma AIP and Shri Ansal Mohammad Adv CHQ.
AIGETOA and other Associations/Unions have kept on raising the serious bottlenecks of Cluster based outsourcing with the management and thereafter the committee was constituted to look into its various aspects for improvement.
It’s a fact that massive disconnections of copper based LL/BB are continuing despite of huge expenditure in the cluster system by BSNL. Tender for Cluster has several shortcomings including the limitation of penalty clause of 15%, no provisions to ensure sufficient manpower in a cluster/outdoor area and supply of proper store for maintenance etc resulting into severe dissatisfaction among customers and resulting in surrendering of the services. It was also apprised that the net expenditure has increased but quality of service is not meeting the minimum expectation of the customers. Even the top 50 performing BAs list released by the Corporate Office are not matching the standard parameters of SLA i.e. MTTR (4-12 Hrs) and Clearance of 95% Fault within 24 Hrs. This situation is prevailing as Cluster Partner is not providing the required support to maintain the services and our filed officers (JTO/SDE/DET) are struggling hard and facing the ire of various Civil Authorities in absence of optimum service.
AIGETOA presented detail report about the deficiency of the cluster system, challenges in the copper based network and suggestions for improvement to the Committee Members. In fact we have also suggested giving a re-look on the continuity of the Cluster System and investing money in current form and instead we should think to go back to conventional system for at least certain places owing to the fact that the copper based services have its own challenges in present time. SNEA and BSNLEU also gave their presentation on the topic.