Bharatiya Doorsanchar Manch (BDM), writes to the CMD Bharat Sanchar Nigam Limited, seeking urgent intervention over serious technical flaws in the Sanchar Aadhaar (SA) Portal.
The non-functioning of the SA Portal is severely impacting customer onboarding and making it impossible for field units to meet mandated targets such as the 36-hour FTTH installation SLA and Zero Backlog policy. Key concerns raised include blocked provisioning due to CAFs not moving from FMS, non-availability of the CFA Sanchar Aadhaar mobile app, payment link failures, delays in number reservation, lack of clarity on handset requirements, and absence of a standard mechanism to retrieve CAF records.
BDM emphasized that employees are being pressured to meet ambitious targets without being provided reliable tools, turning systems into bottlenecks rather than enablers. The forum has urged top priority resolution of these issues by ITPC and concerned verticals to ensure smooth provisioning, protect revenue, and reduce avoidable stress on employees