Serious flaws in the performance of Cluster based outsourcing system and massive surrender of Landline/Broadband Connections has been appraised to the management on multiple occasions and suggestions made in line with the discussion and deliberation held in our last CEC held on 2-3 August, 2021. A comprehensive submission is given by AIGETOA to the Committee formed for the purpose to look after the issues of the Cluster Performance. This has been given after making extensive consultations with our field level officers across the various Circles. We do hope that the management will take it in right spirit and incorporate the changes demanded by the association for the larger benefits of the BSNL.